Privacy Policy

Last updated: 1 September 2026

This Privacy Policy describes how Zypher Rentals ("we", "us", "our") collects, uses and protects your personal information when you visit our website, contact us, or rent a self-drive vehicle from us. By using our services you consent to the practices described here.

1. Information We Collect

We collect information that you provide directly and information gathered automatically:

• Identity & contact data: name, phone number, email address, and postal address.
• Verification documents: driving licence, government-issued photo ID and, for foreign nationals, passport/visa details, collected only to verify eligibility and complete a rental.
• Booking data: vehicle chosen, pickup/return dates and locations, and payment-related information.
• Communications: messages you send us via phone, WhatsApp, email or our website enquiry form.
• Technical data: IP address, browser type, device information and pages visited, collected automatically when you use our website.

2. How We Use Your Information

We use your information to:

• Process bookings, verify eligibility, and provide the rental service.
• Communicate with you about your booking, availability and support.
• Collect security deposits and recover fines, tolls or damage charges where applicable.
• Comply with legal, regulatory and law-enforcement obligations.
• Improve our website, services and customer experience.
• Send you offers or updates, only where you have consented (you may opt out at any time).

3. Legal Basis for Processing

We process personal data where it is necessary to perform our contract with you (your rental), to comply with a legal obligation, to protect our legitimate business interests (such as preventing fraud and recovering dues), or on the basis of your consent.

4. How We Share Information

We do not sell your personal information. We may share it only with:

• Payment processors and banks to complete transactions.
• Insurance providers in connection with a claim.
• Government authorities, police or courts where required by law or to establish, exercise or defend legal rights.
• Trusted service providers who assist us in operating our business, under confidentiality obligations.

5. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features may not function properly if cookies are disabled.

6. WhatsApp & Third-Party Services

When you contact us via WhatsApp or click a "Chat on WhatsApp" link, your message and phone number are shared with WhatsApp and handled under WhatsApp's own privacy policy. Similarly, embedded maps and fonts may be served by third parties (such as Google) subject to their respective policies. We are not responsible for the privacy practices of these third parties.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. Verification documents are retained for the period required by law and then securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information where it is no longer required.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on a request.

10. Children's Privacy

Our services are intended for adults who meet the minimum driving-age requirement. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us:

• Phone / WhatsApp: +91 96234 40774
• Email: info@zypherrentalsgoa.in
• Address: Shop #79, near Goa International Airport, Green Valley, Vasco Da Gama, Ijorshi, Goa 403802